Terms of Use | Counsely

Effective Date: April 27, 2026
Last Updated: April 27, 2026 — Version 3.0 (International)

0. DEFINITIONS

"Counsely," "we," "our," "us." Counsely is a trade name of James Hamilton (sole proprietor), with online place of business in California, USA.
"Services." All websites, mobile/desktop applications, APIs, emails, and other products or features we operate.
"User," "you," "your." Anyone who accesses or uses the Services.
"User Content." Resumes, essays, profile data, messages, reviews, files, or any material you submit or generate while using the Services.
"AI Output." Drafts, suggestions, analyses, or other content produced by our AI-powered tools.
"Counselor." An independent contractor offering paid sessions through our platform.
"Affiliate Link." A link that can earn Counsely a commission if you make a purchase.
"Feedback." Any suggestion, idea, or improvement you voluntarily provide about the Services.
"Community Features." Direct messages, group chats, friends, public profiles, and the activity feed.
"Consumer Laws." Mandatory consumer-protection laws of the country where you reside (e.g., the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, the Australian Consumer Law, Canadian provincial consumer-protection statutes).
"Sub-Processor." A third-party data processor we engage to provide part of the Services (listed in our Privacy & Cookie Policy).

1. ACCEPTANCE OF TERMS

By accessing or using the Services in any way—including browsing the website, creating an account, or using any feature—you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

PRIVACY & COOKIE POLICY (INCORPORATION BY REFERENCE)

Your use of the Services is also governed by our Privacy & Cookie Policy, which is incorporated into these Terms as though fully set forth herein.

2. ELECTRONIC COMMUNICATIONS CONSENT

By creating an account or using the Services, you consent to receive notices, disclosures, agreements, and other communications electronically (e-mail or in-app). Where the laws of your country require, this consent satisfies any "in-writing" requirement (e.g., US E-SIGN Act 15 U.S.C. §7001, EU eIDAS Regulation, UK Electronic Communications Act 2000). Promotional emails comply with applicable laws including the US CAN-SPAM Act, Canada CASL, EU GDPR/ePrivacy, UK PECR, Australia Spam Act 2003, and equivalents. You may unsubscribe from marketing at any time using the link in any marketing email; this does not affect transactional emails (billing receipts, security notifications, account-related notices).

3. ELIGIBILITY & MINORS

You must be at least 13 years old, OR the digital-consent age in your country, whichever is higher, to create an account. The applicable age depends on your country:

United States: 13+ (parental consent required for users 13–17 under our policy).
United Kingdom: 13+.
European Union / EEA: the digital-consent age varies — Belgium / Denmark / Estonia / Finland / Latvia / Malta / Portugal / Sweden 13; Italy / Spain / Cyprus 14; France / Greece / Slovenia / Czech Republic 15; Germany / Ireland / Hungary / Lithuania / Luxembourg / Netherlands / Poland / Romania / Slovakia / Bulgaria / Croatia 16. Signup is gated to the country minimum; users below that age require verifiable parental consent.
South Korea: 14+.
Other countries: 13+ with parental consent for under-18s where required.

Users under 18 affirm that a parent or legal guardian is aware of and has consented to their use of the Services. We do not knowingly collect personal data from children below the applicable digital-consent age without verifiable parental consent (US COPPA 15 U.S.C. §6501 et seq.; GDPR Article 8; equivalent laws). If we learn we have, we will delete the data promptly. We design Community Features for under-18 users in line with the UK Children's Code (Age Appropriate Design Code) and the California Age-Appropriate Design Code Act: profiles are private by default, geolocation precision is limited, and we do not profile under-18 users for marketing.

4. GLOBAL AVAILABILITY & EXPORT-CONTROLS

The Services are available globally except where prohibited by law. We do not offer the Services to:

Persons in countries subject to comprehensive US, EU, or UN sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson regions of Ukraine, plus any other region that becomes comprehensively sanctioned during the term of these Terms).
Persons listed on the US Treasury OFAC SDN list, the EU Consolidated Sanctions list, or the UK OFSI list.
Persons in any jurisdiction that prohibits the provision of online educational services without registrations we have not obtained.

You agree to comply with all applicable export-control and sanctions laws.

5. SERVICES PROVIDED

We provide digital college- and career-planning tools, including (but not limited to):

College matching, search, comparison, and filtering (powered by US College Scorecard data and other public sources)
Saved colleges, college notes, deadline tracking, application progress and roadmap
AI-powered essay tools (editor, version history, idea generation, outlines, quick analysis, comprehensive feedback, full review, AI-assist, prompt analysis)
"Counsely" — a retrieval-augmented AI assistant that answers questions using your saved profile, college list, essays, and résumé
Streaming AI responses (incremental output)
In-house AI-content detector (runs entirely in your browser; your text is not sent to our servers or any third party for that analysis)
Career / personality discovery (Holland Code RIASEC) with O*NET-based occupation mapping
Application progress tracking and visited-link tracking
Paid counselor booking and counselor profiles
Résumé builder, multiple résumé versions and themes, profile photo, AI résumé analysis, résumé parsing from PDF/image
Affiliate links to third-party platforms for test prep and scholarship opportunities
High-school curriculum planner with planned courses, AP/IB tracking, graduation requirements
Interview Preparation Hub with AI feedback
Admission Strength Index (ASI) and College Selectivity Score (CSS)
Community Features: direct messages, group chats (up to 8 members), friends graph, blocking, moderation reports, public profile, activity feed, weekly streaks, accomplishments
Subscriptions and billing via Stripe

All content is informational and educational only. We do not guarantee admission, job placement, scholarships, or other outcomes, nor do we provide legal, tax, medical, immigration, or financial advice.

5A. COMMUNITY FEATURES & USER-TO-USER COMMUNICATIONS

When you use Community Features:

You are responsible for your messages and posts. We may store them to deliver the Service and for safety / moderation review (including automated screening for abuse and CSAM).
Public profiles. If you mark your profile public (default is private), it can be viewed by anyone and may be indexed by search engines including Google. Reverting to private removes future indexing but cached search results may persist for some time outside our control.
Direct & group messages. Visible to participants and may be reviewed by our automated and human moderation systems for safety. Deleted messages may be retained briefly for moderation review before purge.
Prohibited content. No harassment, threats, sexual content involving minors, doxxing, hate speech, illegal content, IP-infringing content, malware, spam, or content that violates our Community Guidelines.
Blocking. You may block other users at any time. Blocked users cannot message or friend you and cannot see your public-profile updates.
Moderation & appeals. Messages or accounts may be removed or suspended; you may appeal a moderation decision by replying to the moderation notice within 14 days.
EU Digital Services Act notice channel. EU users may submit a notice-and-action complaint regarding illegal content via support@getcounsely.com (subject "DSA Notice"); we acknowledge within 24 hours and act promptly.
UK Online Safety Act notice channel. UK users may report illegal or harmful content via the same channel.

6. ADMISSION STRENGTH INDEX (ASI)

The Admission Strength Index is an internal scoring tool (1–100 scale) that estimates your admissions-readiness based on self-reported data — e.g., GPA, test scores, activities & honors, essay quality, and teacher recommendations.

Estimate only. ASI is a predictive model, not an admissions decision, and may be inaccurate or incomplete.
Self-reported data. The score reflects the information you enter; errors or omissions will affect accuracy.
No guarantee. A high ASI does not ensure acceptance to any institution. Use it as one of many planning resources.
GDPR Article 22 (EU/UK/EEA users). ASI is automated profiling using only the inputs you provide; it has no binding decision effect. You may request a plain-language explanation of how the score was derived, human review by a member of our team, or correction of the inputs. Email privacy@getcounsely.com.

6A. COLLEGE SELECTIVITY SCORES (CSS)

Counsely assigns each U.S. college or university a Selectivity Score derived from publicly available information such as historical acceptance rates and median standardized-test scores.

Opinion-based metric. CSS represents Counsely's independent assessment and is not endorsed, sponsored, or reviewed by the institutions referenced.
Public-data sources. Inputs include — but are not limited to — U.S. Department of Education College Scorecard data.
Informational purpose only. The score is provided "as-is" to help students compare schools; it should not be the sole factor in any enrollment decision.
No defamation or disparagement. CSS is calculated by an objective formula applied uniformly and does not constitute a statement of fact regarding educational quality or reputation. Institutions that believe their data is inaccurate may contact support@getcounsely.com for review.

7. ACCOUNT RESPONSIBILITIES & ACCEPTABLE USE

You agree to:

Provide accurate, current information.
Keep your login credentials confidential.
Use the Services only for personal, lawful purposes.

You agree NOT to:

Scrape, crawl, or reverse-engineer the platform.
Upload malware or interfere with security.
Harass, threaten, abuse, or impersonate other users or counselors via Community Features or otherwise.
Attempt to extract another user's data (mass friend requests, automated messaging, etc.).
Circumvent geo-restrictions, sanctions controls, age gates, or rate limits.
Use automated tools to extract data.
Violate any applicable law.

Maintain reasonable security on your devices and promptly notify us of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

8. USER CONTENT, FEEDBACK & LICENSE

You retain ownership of your User Content. By submitting User Content, you grant Counsely a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and prepare derivative works of it solely for the purpose of providing and improving the Services (where "improving" excludes training generative AI models, see below).

This license does NOT permit the use of your User Content to train, fine-tune, or otherwise improve generative AI or machine-learning models, by Counsely or any third party, without your separate, explicit, opt-in consent (we currently do not request such consent and do not use your content for AI training).

By using any AI-powered feature (essay feedback, résumé analysis, Counsely chat, etc.), you direct us to transmit the relevant User Content to our AI sub-processors (currently OpenAI) solely for the purpose of generating the requested output. Our AI sub-processors are contractually prohibited from using your data for model training. You represent you have all necessary rights to grant this license.

Feedback license. You grant Counsely a perpetual, irrevocable, royalty-free, worldwide license to use, adapt, and incorporate any Feedback without compensation or obligation to you.

9. AI TOOLS, AI OUTPUT & DISCLOSURES

AI Output may contain errors, hallucinations, outdated information, or third-party-copyrighted fragments. Counsely grants you a non-exclusive license to use AI Output for any lawful purpose, but you alone are responsible for verifying its accuracy and ensuring compliance with applicable law (including each college's policies on AI use in admissions essays). AI Output is provided "as-is," without warranty of originality or fitness for a particular purpose.

EU AI Act Transparency. When you interact with our Counsely assistant or any AI feature, you are interacting with an AI system, not a human counselor. Output that takes the form of essays, summaries, or analyses is AI-generated; you should mark it as such where required by your school or other institution.

In-house AI-content detector. Our detector runs entirely in your browser using linguistic heuristics; your text is not sent to our servers or any third party for the detection itself. The score is a heuristic and may be wrong; it is not evidence of academic dishonesty.

Profiling. The ASI and CSS scores and certain AI feedback (e.g., essay scoring) are automated profiling. See Section 6 and the Privacy Policy for your rights.

10. PAYMENTS, SUBSCRIPTIONS & PROMOTIONS

Processor. Payments are processed by Stripe. Your card data is handled by Stripe directly; we do not store full card numbers.
Pricing & currency. Prices are displayed in USD by default. Local currency may be available at checkout. EU/UK consumers see prices INCLUSIVE of applicable VAT where required by EU Price Indication Directive / UK consumer law; otherwise prices may exclude tax until checkout.
Taxes. We collect and remit applicable VAT / GST / sales tax where we are required to. You are responsible for any income or other taxes on amounts you earn (e.g., as a counselor or affiliate).
Auto-renewal. Subscriptions renew automatically at the then-current rate until cancelled in your account settings or via the Stripe billing portal. Where required by law (including EU member states under the Omnibus Directive, California Automatic Renewal Law, Germany BGB §312k, UK CMA guidance), we send a renewal reminder by email at least 7 days before each renewal; this reminder functionality is being progressively enabled as we open paid plans internationally. You will always receive at least 30 days' notice by email or in-app of any price increase, and price increases will never take effect within an active billing period.
EU/UK 14-Day Withdrawal Right. EU/EEA and UK consumers have a 14-day right of withdrawal from a digital-services contract. When paid plans are offered in your country, our checkout will ask you to expressly request immediate performance and acknowledge that doing so causes you to lose your withdrawal right once we have begun providing the Services; until that flow is in place in your country, you retain the full 14-day withdrawal right and may exercise it by emailing support@getcounsely.com.
Free-for-a-limited-time service. Counsely is currently offered free to all users for a limited time. When you create an account we automatically activate a complimentary multi-year plan in our records so all features are available without a purchase. We will give you advance notice (at least 30 days, by email or in-app) before any transition to paid plans.
Refunds. Subscriptions are non-refundable except (a) where Consumer Laws of your country require otherwise (including the EU/UK 14-day window above), (b) for material breach by us, or (c) at our discretion. Counselor sessions are paid directly to the counselor via Stripe; refund policy for sessions is set by the individual counselor and disclosed at booking.
Promotion codes. Codes apply only to the specified plan and term; unused value does not carry forward.
Price changes. Subscription price increases will take effect no sooner than 30 days after we email you or post notice in-app, and never within an active billing period.

11. COUNSELOR SESSIONS & INDEPENDENT-CONTRACTOR STATUS

Booking & fees. Counselor sessions are booked through our partner scheduling platform (currently TidyCal), embedded on counselor profile pages. Payment is collected and processed by the counselor through their own Stripe account at the time of booking; Counsely does not directly process the payment.

Revenue share. Counselors agree to remit to Counsely ten percent (10%) of the gross session price (before processing fees) within 30 days after receipt of payment from the client. Failure to remit within this period may result in removal from Counsely's counselor listings and suspension of referral privileges.

Processing fees & taxes. Counselors are solely responsible for all payment-processing fees, applicable taxes (income tax, VAT/GST/sales tax in their jurisdiction), and any required tax reporting related to their earnings.

Independent-contractor status. Counselors are independent contractors and are not employees, agents, or legal representatives of Counsely. Counsely is not responsible for any advice, services, or outcomes provided by Counselors but welcomes user feedback to help maintain quality standards.

No credential verification. Counsely does not independently verify the credentials, licenses, certifications, or qualifications of counselors listed on the platform, including any equivalency between credentials issued in different countries. Sessions are educational counseling, not regulated professional advice. You are solely responsible for evaluating any counselor before engaging their services.

11A. INTERNATIONAL COUNSELORS — TAX & PAYMENT

US-based counselors: Form W-9 may be required for our records.
Non-US counselors: Form W-8BEN (individual) or W-8BEN-E (entity) may be required before payouts.
Counselors are responsible for income reporting, VAT/GST registration, and local taxes.
Stripe Connect availability and payout currencies vary by country; we may be unable to support payouts in every jurisdiction.

12. AFFILIATE DISCLOSURE

Some outbound links are Affiliate Links. If you click and purchase, Counsely may earn a commission at no extra cost to you. Affiliate cookies operate as described in our Privacy & Cookie Policy and require your consent in the EU/UK.

12A. AFFILIATE PROGRAM TERMS & CONDITIONS

Commission Structure

Counsely is currently 100% free for a limited time, so no paid-plan commissions are being issued at this time. When paid plans launch, affiliate partners will earn a 15% commission on referred paid subscriptions. Exact commission amounts will be published at that time and communicated to active affiliate partners before paid plans go live.

How It Works

Apply through our partner form and get approved.
Get a personalized referral link to track your referrals.
Promote Counsely to students who need college guidance.
Earn commissions when referred students purchase a subscription.

Payment Terms

Issued monthly via PayPal, bank transfer, Wise, or Payoneer (Stripe Connect availability varies by country).
Minimum payout threshold: US$25.
Processed within 30 days after month-end.
One-time commission rule: commission is earned only on the initial subscription purchase. Upgrades or renewals generate no additional commission.
- Annual plan referrals: $6 even if the user later upgrades.
- 4-Year plan referrals: $14.85 one-time.

Eligibility Requirements

18+ years old, or the age of contract in your country if higher.
Valid PayPal, Stripe-supported bank, Wise, or Payoneer account.
Non-US affiliates: provide a completed W-8BEN or W-8BEN-E before the first payout. US affiliates: provide W-9 on request.
You are responsible for declaring commission income in your jurisdiction (including VAT/GST registration where applicable).
Promote Counsely in compliance with the FTC Endorsement Guides, the UK CAP Code, the EU Unfair Commercial Practices Directive, the Australian Consumer Law / ACCC misleading-conduct rules, and equivalent local rules.
No paid advertising on Counsely-branded keywords without prior approval.

Prohibited Activities

Self-referrals or referrals from family members.
Spam or unsolicited email marketing.
False or misleading claims about Counsely services.
Cookie stuffing or fraudulent tracking methods.

Tracking & Attribution

30-day cookie tracking window (subject to user consent in EU/UK).
Last-click attribution model.
Referrals must complete the purchase within 30 days of clicking your link.
Real-time tracking dashboard provided.

Program Termination

Counsely reserves the right to terminate affiliate accounts for violations, fraudulent activity, or at its discretion. Upon termination:

Unpaid commissions above $25 will be paid within 60 days.
Access to the affiliate dashboard will be revoked and links deactivated.
No future commissions will be earned.

Relationship of Parties

You are an independent contractor; nothing in this Agreement creates a partnership, joint venture, agency, franchise, sales-representative, or employment relationship between you and Counsely. You will have no authority to make or accept any offers or representations on our behalf.

Changes

This affiliate program is subject to change. We will notify active affiliates of any material changes (e.g., commission rates) in advance.

12B. PARTNERSHIP PROGRAMS

School partnerships. Educational institutions may integrate our tools and services for student use under separately negotiated agreements. Email partners@getcounsely.com.
Business partnerships. Companies may collaborate with Counsely under the same structure as Section 12A unless a separate written contract specifies different terms. Partnership terms are governed by individual written contracts; these Terms apply only to the extent they are not superseded by such contracts.

13. THIRD-PARTY DATA & API DISCLAIMERS

We use data from College Scorecard, O*NET, Brevo, GoAffPro, OpenAI, Resend, Stripe, Sentry, Vercel, Upstash, Google Analytics, Google OAuth, and other providers. Counsely is not endorsed by, nor responsible for, the accuracy, availability, or uptime of those external services. See our Privacy & Cookie Policy for the complete sub-processor list.

14. NO PROFESSIONAL ADVICE

Information provided through the Services is not legal, financial, tax, medical, immigration, or other professional advice. Always consult a qualified professional in your jurisdiction.

15. NOTICE & TAKEDOWN

If you believe content on Counsely infringes your copyright, is illegal, violates your rights, or contains your personal data that you wish removed, send a notice to support@getcounsely.com (subject "Notice & Takedown"). Include:

Your name and contact information.
A description of the work or right.
The URL or location of the content.
The legal basis (e.g., DMCA 17 U.S.C. §512(c); EU Digital Services Act notice-and-action; UK equivalent; GDPR Article 17 right to erasure).
A good-faith statement, and (for DMCA) a statement of accuracy under penalty of perjury.

We will acknowledge within 24 hours and act promptly. Where required by law we will notify the user who posted the content and offer them an opportunity to counter-notice. Repeat-infringer accounts will be terminated.

DMCA Designated Agent — Counsely
Email: support@getcounsely.com

16. SECURITY & DATA-LOSS DISCLAIMER

We employ industry-standard safeguards, but no method of transmission or storage is 100% secure. You acknowledge you use the Services at your own risk and that data may be lost or irretrievable.

17. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Counsely and its affiliates from any claims, damages, or expenses (including attorneys' fees) arising from your User Content, your use of the Services, or your violation of these Terms or any law. This indemnification does not apply where prohibited by Consumer Laws of your country.

18. DISCLAIMERS (INCLUDING BETA FEATURES)

The Services — including any beta, preview, or experimental features — are provided "as-is" and "as-available." We disclaim all warranties, express or implied, including fitness, accuracy, and non-infringement. We do not guarantee uninterrupted, secure, or error-free operation.

EU/UK consumers retain mandatory statutory rights regarding conformity, fitness for purpose, and remedies that cannot be excluded (including under the EU Digital Content Directive 2019/770 and the UK Consumer Rights Act 2015). Nothing in these Terms limits those rights.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Counsely is not liable for indirect, incidental, special, or consequential damages, or for lost opportunities, admissions, or revenues. Our total liability shall not exceed the greater of (a) US$100 or (b) the amounts you paid us in the preceding 12 months.

This limitation does not apply to: (i) gross negligence or wilful misconduct; (ii) death or personal injury caused by our negligence; (iii) fraud or fraudulent misrepresentation; or (iv) any liability that cannot be limited under your local Consumer Laws (including, without limitation, UK Consumer Rights Act 2015 §31, German BGB §309 No. 7, and equivalent statutes).

20. ACCESSIBILITY STATEMENT

Counsely is working toward conformance with WCAG 2.2 AA, and aligning with EN 301 549, the EU Accessibility Act (applicable from 28 June 2025), the UK Equality Act 2010, the US Americans with Disabilities Act, and Section 508 where applicable. See our full Accessibility Statement. If you experience an accessibility barrier, email accessibility@getcounsely.com or support@getcounsely.com.

21. FORCE MAJEURE & SERVICE MODIFICATIONS

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, outages, regulatory changes). We may modify, suspend, or discontinue any Service or feature — including beta features — at any time.

22. TERMINATION & SURVIVAL

You may close your account at any time. We may suspend or terminate your access if you violate these Terms, misuse the Services, or pose a risk to Counsely or others. Upon termination we may delete your data subject to Section 22A and applicable retention requirements.

Sections 8–10, 11–19, 21–26 survive termination.

22A. RIGHT TO BE FORGOTTEN / ACCOUNT DELETION

You may delete your account at any time in Settings. When you do, we immediately remove your personal data, posts, messages, essays, résumés, profile photos, and other User Content from our production database (typically the same day, and in any case within 30 days), subject to the following limited exceptions:

Backups are cycled out within 90 days.
Billing and tax records are retained for 7 years (tax law).
Fraud / abuse records are retained where needed to enforce our Terms or comply with law.
Counselor session history may be retained where applicable for the counselor's own records and tax compliance.
Sentry error logs are dropped on the next purge cycle (you can request immediate scrubbing by emailing privacy@getcounsely.com).
Brevo newsletter contact is removed within 30 days; we record an email-suppression flag to honor your unsubscribe.
Group-chat messages: where you participated in a group, your messages are removed but the group's structural metadata may persist.

For EU/UK/EEA users this satisfies GDPR Article 17 (Right to Erasure) subject to the lawful exceptions in Article 17(3).

23. ASSIGNMENT

We may assign these Terms and any rights or obligations herein as part of a merger, acquisition, or asset sale. You may not assign your rights without our prior written consent.

24. SEVERABILITY, ENTIRE AGREEMENT & NO WAIVER

These Terms (including documents incorporated by reference) constitute the entire agreement between you and Counsely, and supersede all prior oral or written understandings. If any provision is held invalid, the remainder stays in effect. Our failure to enforce a provision is not a waiver.

25. CHANGES TO THESE TERMS

We may update these Terms periodically. Material changes will be announced by email or a prominent in-app notice at least 30 days in advance. Continued use after changes take effect constitutes acceptance.

26. DISPUTE RESOLUTION & GOVERNING LAW

Before filing a claim, please email support@getcounsely.com so we can attempt to resolve the matter informally.

26.1 Users in the United States. Disputes will be resolved by binding individual arbitration in California under the Federal Arbitration Act and JAMS Streamlined Arbitration Rules. Class-action and jury-trial waivers apply. You may opt out of arbitration by emailing support@getcounsely.com within 30 days of first acceptance of these Terms.

26.2 Users in the European Union, EEA, or Switzerland. Notwithstanding any other provision, you may bring claims in the courts of the country where you reside, and the consumer-protection laws of that country apply to the maximum extent they grant you protection that cannot be derogated from by agreement. The arbitration provisions in Section 26.1 do not apply. EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

26.3 Users in the United Kingdom. You may bring claims in the courts of England & Wales, Scotland, or Northern Ireland (whichever covers your residence), and the UK Consumer Rights Act 2015 and related legislation applies. The arbitration provisions in Section 26.1 do not apply.

26.4 Users in Australia. The Australian Consumer Law applies to the maximum extent it cannot be derogated from. You may bring claims in the courts of your state of residence. The arbitration provisions in Section 26.1 do not apply.

26.5 Users in Canada (including Quebec). You may bring claims in the courts of your province of residence. Quebec residents are covered by Law 25 and the Quebec Consumer Protection Act, which prevail over conflicting provisions. The arbitration provisions in Section 26.1 do not apply to consumers in Quebec.

26.6 Users elsewhere (e.g., Brazil, India). You may bring claims in the courts of your country of residence to the extent your local consumer-protection law cannot be displaced by agreement; otherwise the arbitration provisions in Section 26.1 govern.

26.7 Governing law (residual). For matters not governed by Sections 26.2–26.6, these Terms are governed by the laws of the State of California, excluding its conflict-of-law rules.

27. CONTACT

General: support@getcounsely.com
Privacy: privacy@getcounsely.com
Notice & Takedown / DMCA: support@getcounsely.com (subject "Notice & Takedown")
Accessibility: accessibility@getcounsely.com
EU Article 27 Representative (GDPR): To be appointed.
UK Article 27 Representative (UK GDPR): To be appointed.

Counsely Terms of Use